Overview

Agnew Performance Academy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, website, and SMS notification system.

Information We Collect

We collect information that you provide directly to us, including:

• Name, email address, phone number, and date of birth
• Emergency contact information
• Payment and billing information
• Medical information (when provided for safety purposes)
• Class schedules, bookings, and attendance records
• Communications preferences, including SMS opt-in status

How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Process registrations and payments
• Send you important notifications about schedules, cancellations, and academy updates
• Communicate with you via email and SMS (with your consent)
• Respond to your inquiries and provide customer support
• Maintain safety and security of our facility and members

SMS Messaging

When you provide your phone number and opt in to SMS notifications, you consent to receive text messages from Agnew Performance Academy about:

• Class schedules and confirmations
• Cancellations and rescheduling
• Room booking updates
• Important academy announcements
• Promotional and marketing messages about upcoming classes, special events, and offers

Message Frequency: Message frequency varies based on your activity and academy events. You may receive 2-10 messages per month. Message and data rates may apply.

Opting Out: You can opt out of SMS messages at any time by replying STOP to any message. Reply HELP for assistance. You can also uncheck SMS consent in your profile settings or contact us directly.

Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers who help us operate our business (payment processors, SMS providers)
• Emergency contacts you designate
• Legal authorities when required by law

Mobile/SMS Information: We will not sell, rent, or share your mobile phone number or SMS information with third parties for promotional or marketing purposes. Your mobile/SMS data is used solely by Agnew Performance Academy to deliver the text messages you have opted in to receive, and is not shared with any third party for their marketing or promotional use.

Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

Children's Privacy

Our services may be used by minors. We collect information about minors only with parental or guardian consent and use it solely for providing our educational and athletic services.

Your Rights

You have the right to:

• Access and review your personal information
• Request corrections to your information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications
• Withdraw consent for SMS notifications

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Agnew Performance Academy
Email: info@agnewperformanceacademy.com
Phone: (216) 541-6118

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.